All orders are shipped free of charge and are not subject to sales tax.

We only ship within United States.

We are unable to ship units to Hawaii, Alaska, Mexico or Puerto Rico at this stage.

We aim to make the delivery process as simple as possible, and we can send your order either to your home or workplace. Unfortunately, we do not offer deliveries to PO boxes or parcel motels.

All orders ship from warehouse closest to the delivery address.

Warehouse Locations: California, Missouri, New Jersey, Georgia and Texas.

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

For a quote on express shipping rates, please feel free to reach out and we will be more than happy to help.

The time frame for order delivery is divided into two parts:

1. Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the warehouse for dispatch within 1 business day after the order is placed then additional business days are required to dispatch your order:
   
   The warehouse and the freight companies process the orders, which generally take 3 to 5 business days.
   
   
2. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Shipping transit times are not guaranteed and may vary depending on your delivery address.
   
   Shipping to the US:
   3-7 business days on average when not delayed by the freight company.
   
   

Note: Tracking information is available within 1-3 days after shipping. If you received a tracking number that is not working at the time you are trying, please check again within 24 hours before contacting us as it takes time to update the system, thank you!

Important Information:

Customers are responsible for providing complete and accurate shipping addresses to Delta Power Stations.

Delta Power Stations is not able to make changes to your shipping address once a package leaves our warehouse, and we are not liable for packages that are lost due to incomplete or inaccurate addresses.

All orders reported as "Delivered" by freight companies are considered delivered. Delta Power Stations cannot be made liable for non-delivery in this case.

If a delivery fails for any reason and the address the order was sent to, was the correct address as provided by the customer, Delta Power Stations cannot be held liable if a package is returned to our warehouse.

If you received your order damaged or lost your package, please contact us within 20 days at info@delta-portablepowerstations.com.

Equipment Arrival

Shipping transit times are not guaranteed and may vary depending on your delivery address. Once your order arrives, make sure to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.

Missing items or incorrect items that were noted on the delivery receipt must be reported within 24 hours of receiving your order by contacting our customer service department. We reserve the right to reject any claim for missing items if not reported within the twenty-four-hour period.

After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all of the equipment to make sure it is not dented or badly scratched. Make sure to mark the delivery receipt clear, short, wrap broken, or damaged after inspecting your shipment thoroughly.

Making Notes on the Delivery Receipt

If the number of items noted on the delivery receipt matches what you have received and none of the items have been damaged. Accept your delivery, sign, and Mark the Receipt Clear.

Please note: The customer is responsible to check and assure that the products being received are clear of damages and/or shortages.

If the items or boxes on the shipment do not match the number listed on the delivery receipt. Mark the Receipt Short (a packing slip will be attached to the freight shipment for your reference) Make sure to note on the delivery receipt which items are missing. We will work with the carrier to track the missing items, please allow up to 7 business days for the freight carrier to locate your items. Please allow the appropriate time for the Freight Carrier to locate the missing items notated short on the delivery receipt. If the freight carrier is not able to locate the missing items, we will ship those items via standard ground shipping to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt.

If the shrink wrap is torn or has been replaced during transit; Mark the Receipt Wrap Broken.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.