We would accept returns if you notify us via email at email@example.com within 30 days after your package had been delivered (according to the tracking information provided). If 30 days had gone by after your package was delivered, unfortunately, we would not be able to offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that it was in when you received it. It must also be in the original packaging and not used/opened.
In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request a product replacement within 60 days of receiving the item. To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via email at firstname.lastname@example.org. If the case is deemed valid, we will cover the related cost to deliver a replacement!
**Please also include your invoice number/order number for us to match up your order in the system.
*** Please enclose in the return package your order info and state clearly if you would like a replacement or refund.
The following information is needed to process your request:
1) Your order number
2) The email address used to place the order
3) Reasons for return
Please send the above information to us via email at email@example.com. You should also enclose it in your returned package for us to match your order. Without the information, we would not be able to identify and process your package.
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund would be processed, and a credit would be automatically applied to your credit card or original method of payment, you can expect a refund within 1-3 business days.
Any orders that are rejected by the customer for any reason other than damage in shipment or wrong items shipped must pay return shipping cost.
15% restocking fee may additionally be assessed for any refused product, damaged, returned, or otherwise. Furthermore, Delta - Portable Power Stations only accepts returns for unopened merchandise if customers decide to not use it.
For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods.
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via firstname.lastname@example.org
Return Shipping Cost
We will charge you the shipping fee under these circumstances:
- If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users) + shipping cost.
- Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
- Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
- Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;